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    Is Your Strategy Revolution or Evolution?

    March 20th, 2012

    Everybody wants to develop the next iPad app. Inventing things is a great way to impress your friends.  But sometimes crafting strategy is more tepid.  One needs to balance their need to disrupt based on positioning, industry stage, resources and a myriad of other factors.

    I have always viewed the exercise of strategic planning as a blend of revolution and evolution.  It is important for companies to fully bake their last innovation before they can move on to the next.   The inability to fully develop an idea can be futile. As the old saying goes, a man with two watches may not know what time it is.

    Some companies have the chops to work on multiple disruptions at once, but they are usually the ones with an abundance of resources. For most, execution can require the attention of several executives and their underlings. Such work is both exhilarating and exhausting and it is not for the faint of heart.

    One critical constraint is that the people who dream up such ideas are in the C-Suite, and they are the ones with the most limited bandwidth. It is for that very reason that the most senior people need to delegate operational responsibility so that they can keep their eye on the ball.  It is extremely challenging for CEO’s to focus on revolution as they manage evolution. They may have the vision for evolution, but it is the job of the COO (or similar of a similar ilk) to see through incremental change.

    That is not to say that incremental change is not valuable. It is more than valuable; it is the cost of admission in a business culture where customers expect Nordstrom quality and Wal-Mart pricing.  Customers will not accept the status quo for very long, so continuous improvement is a required business practice.

    Some companies are particularly adept at overcoming this resource dilemma. They create opportunities for innovation in their interactions with customers (by asking the right questions of the right people) and in the way that they manage their planning.  Some environments are far more ripe for revolution than others, based on how their managers show up.  Others execute vision by using outside resources (outsourcing) or task forces of employees who can focus on improvement. One way to develop mid-managers is to task them with tasks and initiatives that may expand their role and stretch their thinking.

    So pick your battles wisely.  Find a way to manage both your disruption and continuous improvement in parallel.


    Vertical Integration is Back!

    September 7th, 2011

    Google’s behemoth $12.5 Billion acquisition of Motorola’s phone business set a salvo across the bow in technology circles. Google’s largest acquisition raises the stakes in the quest for platform dominance. The trend towards vertical integration is clear, as Coke and Pepsi buy up their bottlers, and manufacturers such as General Motors and Boeing eat up suppliers.

    Consider the plight of HP, who has no software dancing partner in the world of mobile computing and announced last week of their exit from the desktop business. Investors penalized the company (who bought competitor Compaq a decade ago) severely, erasing $12 Billion in market value with a matter of days. [i]

    And then there is e-textbook publisher Kno, the VC backed darling of Silicon Valley, who recently shelved plans to create a tablet for the education market after realizing that they did not have the chops to compete on a global scale with tablet manufacturers. The company moved towards an App for iPad only to have their margins raided by Apple (who earns a 30% royalty). [ii] While Kno has enormous upside, it is unlikely to realize its vast potential unless it owns or is owned by a distribution partner.

    Today’s turf wars are not with a single competitor, but with their entire distribution platforms (as in the case with mobile devices). So the consequences of globalization persist; the large get larger and the small find the right alliance or face considerable competitive disadvantage. Vertical integration provides a recipe for greater control of cycle time and quality and a significant cost advantage. At a time when margins are slimming, companies are looking to participate both up and down stream.

    It appears that the swell of distribution channels has made distribution even more important, so those who can find unique methods of delivery are creating a first to market advantage, such as Amazon has with books. As private equity investors look for deal flow, and shrewd entrepreneurs look for bargain basement acquisitions, they should look not only at competition, but for suppliers or customers that present control and cost advantage throughout the entire supply chain.

    With so much cash on the sideline, some sectors may be ripe for another round of consolidation. The choice many businesses face today is will they be the consolidator, or the consolidated?

    [i] Investors Rebel Against H-P Plan

    [ii] A Startup Tries to Turn the Page


    Opportunities

    March 30th, 2011

    Being Opportunistic in a Volatile World

    Last week my post drew considerable attention, perhaps because of its shock value at a time when the news was truly shocking. While the tsunami was a natural disaster, the response on the part of the Tokyo Electric Company was a human calamity. Lack of preparation will invariably lead to unintended consequences, if you are managing a nuclear power plant or any other business.

    The reverse is also true. The entrepreneur capable of understanding seemingly unrelated external forces, and weaving them into a thoughtful strategy, will clearly realize strategic advantage. How might the strategist consider social, technological, economic, ecological and political factors to gain insight on how to take advantage of ever changing market conditions?

    Scenario planning is a methodology whereby the entrepreneur considers converging factors that (in combination) creates a tipping point. Consider some of the following predictions, based on facts already in evidence today.

    In the next decade, we are likely to see:

    Predicative Modeling-Cloud computing enables the migration and cross-referencing of large institutional databases.  For example, actuaries, using sophisticated algorithms are able to model ailments based on lifestyle choices monitored in real time. They are able to calculate your risk of a heart attack based on which smoothie you tend to order at Jamba Juice, your frequency of exercise, prescriptions you use, etc. Offered as a benefit of a health care plan, the member is offered incentives to opt-in and receive preferential rates. Such tools slow down rampant health care inflation.

    A Cashless Society-The majority of transactions amongst big banks are managed by exchanges where no money actually changes hands. Coins of small denomination are nearing extinction. Today, you can download an iPhone app that serves as a debit card, and can be swiped within Starbucks locations.  For most transactions, cash is already irrelevant.

    Smart Infrastructure- Automobiles come preinstalled with all of the features of an iPad (the 2011 Hyundai Equus will come with one) and all the benefits of the internet. Smart grids control the flow of traffic, directing drivers to particular lanes at a given speed to optimize drive time and reduce accidents. Traffic signals are regulated based on traffic volume. Sensors predict bridge and rail failures.

    Of course, rapid change will occur in every industry, and the strategist must weigh various opportunities based on an organization’s ability to take advantage of them. As a general rule, organizations should seek to achieve scale and reach within its core (at least 30% market share) before expanding into new endeavors. As Jim Collins points out in his sequel to Good to Great (How the Mighty Fall), many companies fail because of an “Undisciplined Pursuit of More”.  In their zeal for diversification they often leap too far from their core competency.

    Each opportunity must be assessed within the context of the organization’s resources, bandwidth, and human capital.  For every opportunity there is a cost, and an opportunity cost. To pursue any new opportunity an organization must leverage resources which dilutes focus on the core business.  Choose your opportunities carefully.