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    Rebranding-8 Steps for Refreshing your Brand

    April 27th, 2012

    One must contemplate the distinction between branding and rebranding. Rebranding is often miscast as an exercise in repairing one’s reputation. Some rebranding efforts focus on mitigating a negative image (such as Philip Morris’s name change to Altria or AIG’s move of their advisory business to Sagepoint). Yet rebranding may also represent subtle changes in positioning, or the recasting of visual identify, such as Starbucks recent move to a more contemporary look.

    If you’re thinking about rebranding your company, bear in the mind the following considerations:

    Seek out simplification-Today’s rebranding efforts are often a function of providing clarity to the marketplace and removing brand confusion. Citi’s recent rebranding removed a single word (if the word bank is in your name, it may not be a bad idea to remove it). Our cluttered market values simplicity.

    Leverage Social Media from the ground up- Within our firm, we recently rebuilt our website, refreshed our brand, and printed new business cards (including a QR code). All of our marketing includes embedded social media components, with the intent of driving traffic to our website where prospects can experience various multimedia tools that are featured online.

    Use emotional triggers-Google famous Parisian Love ad (when an American finds love in Paris) is a classic example of using emotional messaging to capture the imagination of your audience. All marketing should utilize emotional triggers.

    Enter new markets- Pabst Blue Ribbon, perceived as an also-ran in the U.S. rebranded in China as an ultra-premium American lager (PBR) and is selling for upwards of $44 a bottle (the Chinese may not have everything figured out).

    Reshape perceptions about quality-Rebranding should not appear cosmetic or contrived. Harley Davidson’s slide in perceived quality in the 80’s was magnified by stiff competition from Japanese competitors.  The company’s drastic repositioning included a return to its core products and the formation of the Harley Owners Group (HOG’s),  which reestablished Harley a bad boy brand.

    Identify unmet needs- Your offer may need to change as the utility of your product or the benefits that differentiate it may shift over time.  Marketers will often use a tag line when they wish to preserve their brand equity, and point out new features or benefits.

    Use professionals- Rebranding can back fire when companies draw attention to their marketing.  Many smaller companies try to utilize self service template web sites and similar home grown tools that come off as……home grown. Marketing requires constant investment. Hire people who can assist you with both messaging and technology.

    Understand the hard and soft costs- Change can be expensive, given the need to reprint, re-sign, change email addresses, etc. Consider all your hard and soft costs (including management team band) with as you refresh your brand.

    Organizations often under appreciate the importance of branding. In this world of hyper-competition, the way you communicate the nuances of your brand are more important than ever.


    Revolution: The Kony Video and the Future of Marketing

    March 12th, 2012

    You would have to be living under a rock not to have heard about the grass roots effort to capture Joseph Kony of the Lord’s Resistance Army in Uganda.  A video posted on You Tube this week went viral, with over 56 Million hits (as of this writing.) In my case, my 15 year old daughter pleaded with me to turn off 60 Minutes to watch it; providing a stunning commentary on our movement to new forms of media.

    The video, shot by a little known videographer is being promoted by the advocacy group “Invisible Children” and tells the story of a Ugandan child and others like him, who have been the victims of horrific crimes against humanity.

    While the story and cause is compelling, it is the story telling that should capture our attention.  The 30-minute video is presented like a short, part documentary part sensationalism. The themes of children killing their own parents and mutilating others are shocking and captivating.

    All marketers should become aware of this medium. The movie blurs the line between amateur videos on You Tube and professionally produced movies. Companies often attempt to tell their story through static documents that lack color and texture.  Those of us who are on the wrong side of aging must recognize that  those who we market to no longer process information in the form of static text. We have been conditioned to view our news, our sports and our marketing offers in multimedia form.  The marketing of the future will include many dimensions, including video, sound, and info-graphics launched online, rated by others and spread through sites that have not even been built yet.  Media will be in constant flux, with new views, tidbits and vignettes wetting our appetite for real time information.

    The other thing unique about the video is its call to action; setting a very clear goal to capture Kony in 2012. If you think that this is just another cause being thumped by a set of leftist activists, think again. The U.S. military has dispatched 100 Special Forces “advisors” to Uganda in an attempt to find Kony, and senior U.S. officials are scrambling to harness the populism of the video.

    As the video proclaims “Nothing is more powerful than an idea whose time has come.” View it here


    Technology Enhancements-Timing is Everything

    December 14th, 2011

    About 4 years ago, our firm began to implement an enterprise system. Several months into the project, I had to hit the abort key.  The software did not gel with my team’s habits, processes, preferences and collaboration techniques. We just weren’t ready.

    I, like many entrepreneurs, fell into a trap. I was romanced by a technology. Those of us committed to improvement often see tools that are sexy, and interesting and we feel like we have to have them. Technology and gadgets can be like crack.

    This is why many information technology professionals are cynical about new tools, especially trendy ones that don’t fit within narrowly defined parameters. They see the potential flaws, and often act to mitigate the risks. We should listen to them, and avoid the tendency to chase shiny objects.

    What I see in entrepreneurial firms is that having the right solutions is very important, and implementing them at the right time is equally important. I have seen clients wait too long to implement enterprise tools and that has hurt them (creating a competitive disadvantage). But the opposite is also true-attempting to execute technology projects based on arbitrary target dates is a slippery slope.

    Successful technology implementations require a complete organizational commitment, from top to bottom.  In order to affect successful projects, companies must vet a software’s capabilities, and carefully plan its implementation. The cost of failure is very high.  Rushing to judgment, skipping steps and trying to cut out expenses such as scoping and training can cause dire consequences.

    In most implementations, there is a single point of failure; users and contributors rely solely on IT to manage the project.  A very consistent problem is that nearing completion, users realize their new toy doesn’t fulfill the company’s needs, or offer features of the software it is to replace. If users are not required to be accountable for scoping a project from the onset, they are almost always disappointed.

    I once read that over 90% of ERP implementations are late, not to mention over budget. In such instances, people are quick to blame IT or their vendors, when it is often organizational inertia that blows up the project in the first place. Unfortunately, there are very few technologists that are savvy enough to write business requirements that capture everything software must do to satisfy its users. That is why the users themselves have to take a more active role in understanding how their systems will work.

    As you consider upgrades to your system, whether they are minor or significant, select your system carefully, plan the steps rigorously, and implement at a point in time when your team has the bandwidth to manage the project effectively.


    The Plan to Capture Bin Laden

    May 9th, 2011

    A wise man learns more from his enemies, than a fool does from his friends”

    Baltasar Gracian

    While details of Osama bin Laden’s capture are sketchy, one thing that is clear is that the U.S. military executed a nearly flawless raid with pinpoint precision.

    For me, the most interesting revelation this week was that the CIA had intelligence about bin Laden’s Islamabad hideout as early as August of last year. The intelligence was seemingly developed over years of digging, prodding and fact finding, which eventually yielded a tip about one of his handlers.

    While the bravery of the team that struck the compound is absolute and unquestioned, we should be equally impressed with the methodical approach exhibited by our military command, who demonstrated remarkable patience and fortitude. It seems that every detail of the strike was planned meticulously.  With the lives of American soldiers at risk, no detail was left to chance.

    Strategy and tactics are born out of military doctrine, and the ability of operatives to plan their attack preciously, and execute flawlessly should give us pause.  The operation lends credence to the notion that any strategy is only as good as that tactics that support it, and that execution of bad strategy can yield devastating results. It is often necessary to have a well thought out contingency plan in the event of a calamity, such as a helicopter being caught in a “vortex”.

    Both strategy and tactics are reliant on good information, and to act prematurely without knowing the facts will often generate a less than desirable outcome. As Stephen Covey points out, part of our time we spend planning, and part of it reacting. The greater the time we invest in planning, the less total energy we must expend. Whether it is in the military or business, the cost of a failed strategy can be high.

    Once strategies (which is best defined as which battles should be fought) are determined, an organization must develop core competencies and resources to support them.  While the US of A may have taken a hit in recent years, we still have the finest technology and training in the world, and our enemies should still be weary of that lethal combination.

    The Wall Street Journal reported that that CIA Chief Leon Panetta thought that there was a “60% chance” that bin Laden was actually present in the compound. Clearly, the decision to strike took guts. Intelligence officials and the military developed the best information available, planned the attack and took a calculated risk.  For that, our nation is eternally grateful. We should run our businesses with a similar level of preparedness.