April 27th, 2012
One must contemplate the distinction between branding and rebranding. Rebranding is often miscast as an exercise in repairing one’s reputation. Some rebranding efforts focus on mitigating a negative image (such as Philip Morris’s name change to Altria or AIG’s move of their advisory business to Sagepoint). Yet rebranding may also represent subtle changes in positioning, or the recasting of visual identify, such as Starbucks recent move to a more contemporary look.
If you’re thinking about rebranding your company, bear in the mind the following considerations:
Seek out simplification-Today’s rebranding efforts are often a function of providing clarity to the marketplace and removing brand confusion. Citi’s recent rebranding removed a single word (if the word bank is in your name, it may not be a bad idea to remove it). Our cluttered market values simplicity.
Leverage Social Media from the ground up- Within our firm, we recently rebuilt our website, refreshed our brand, and printed new business cards (including a QR code). All of our marketing includes embedded social media components, with the intent of driving traffic to our website where prospects can experience various multimedia tools that are featured online.
Use emotional triggers-Google famous Parisian Love ad (when an American finds love in Paris) is a classic example of using emotional messaging to capture the imagination of your audience. All marketing should utilize emotional triggers.
Enter new markets- Pabst Blue Ribbon, perceived as an also-ran in the U.S. rebranded in China as an ultra-premium American lager (PBR) and is selling for upwards of $44 a bottle (the Chinese may not have everything figured out).
Reshape perceptions about quality-Rebranding should not appear cosmetic or contrived. Harley Davidson’s slide in perceived quality in the 80’s was magnified by stiff competition from Japanese competitors. The company’s drastic repositioning included a return to its core products and the formation of the Harley Owners Group (HOG’s), which reestablished Harley a bad boy brand.
Identify unmet needs- Your offer may need to change as the utility of your product or the benefits that differentiate it may shift over time. Marketers will often use a tag line when they wish to preserve their brand equity, and point out new features or benefits.
Use professionals- Rebranding can back fire when companies draw attention to their marketing. Many smaller companies try to utilize self service template web sites and similar home grown tools that come off as……home grown. Marketing requires constant investment. Hire people who can assist you with both messaging and technology.
Understand the hard and soft costs- Change can be expensive, given the need to reprint, re-sign, change email addresses, etc. Consider all your hard and soft costs (including management team band) with as you refresh your brand.
Organizations often under appreciate the importance of branding. In this world of hyper-competition, the way you communicate the nuances of your brand are more important than ever.
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Posted by Marc Emmer - President - Optimize Inc.
June 24th, 2011
Here we go again. A wave of uneven economic new items about housing, employment and equities have made some entrepreneurs queasy. Should companies shift their forecasts based on the latest economic headlines?
To get caught up in the conventional wisdom and buzz offered by analysts and the news media can be a trap. Emotions govern our thinking on many levels. The electronic age has brought new volatility to markets, and has created a fertile environment for both arbitrage by institutional types, and droves of individual investors moving in unison to support some conventional wisdom about energy prices, gold, or the stock price of Intel or Apple.
It is as if our economy is a large rubber band susceptible to large swings based in part on the national mood. Our current reality is that if the economy is growing at a 4% clip it is perceived to be expanding, but at 2% we feel as though it is sluggish.
Our thinking often crystallizes around “the economic cycle” which cannot be evaluated independently. The economy is merely a component of a spider web of stressors that can be deeply affected by social, economic, cultural, political and military events.
U.S. history is riddled with periods of growth and decline steered by such mood swings. After the panic and fear of the Great Depression, and World War II, the United States settled into a period of profound optimism and growth. They were happy days in America, as the Wonder Bread/Leave it to Beaver era reigned in conformity and stability.
With scant warning, the JFK assassination inflicted a deep wound, a precursor to two decades of volatility and violence, as our nation slid into a deep funk. It took twenty years for the pendulum to swing back again. On the heels of the U.S. hockey team’s Gold Medal in the 1980 Olympics, Ronald Reagan proclaimed “it was morning in America” during his State of the Union in 1984 alluding to the nation’s restored optimism.1
The Dow Jones Industrial Average shot up by a factor of eight times from 1982 to 2000 only to lose half its value between 2000 and 2008 as the market crashed again.2 A similar bubble occurred in oil futures, with oil reaching $145 per barrel in July in 2008, only to fall within a year to trade in the $50 range. Clearly, bubbles represent investors overreacting to markets and accepting a new perception of normalcy and a different tolerance for risk. The entrepreneur must be conscious of this tendency, and make measured decisions based on facts.
While I am not one to offer economic forecasts or investment advice, I believe overreacting to current news items could be limiting. While many sectors of the economy are indeed sluggish, others have great upside and are worthy of investment.
[1] The Fourth Turning by William Stauss and Neil Howe - Broadway Books
[2] Animal Spirits by George Akerlof and Robert Shiller- Princeton University Press 2009
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Posted by Marc Emmer - President - Optimize Inc.
January 12th, 2011
When the Internet was first thrust upon us, we didn’t know what to make of it. Nor did we know which of the entrants of the budding new market would win the beauty contest. Our intuition was that someone (such as AOL, Netscape, Microsoft, Google, and Yahoo) would, and that the technology would be a game changer.
There are times when a technology is bigger than the first-to-market entrant who introduces it to us. A current case in point is Toyota, a company who has been vilified in light of their massive quality and public relations problems. Yet Toyota has my attention, as they are braced to create disruption.
I recently bought a Lexus hybrid. I didn’t really buy it for environmental reasons, although reducing my carbon footprint was certainly a bonus. I bought it because I wanted all the toys, Lexus service and quality and was intrigued by the concept of 35 miles to the gallon (in a volatile world where the price of oil is at risk).
At its core, strategy is about managing trade-offs, and this technology provides the potential for consumers to gain the most, and give up the least. I believe hybrid technology will emerge as a breakthrough, cross-over technology adopted by the majority of drivers in the U.S. in the next 5-7 years. Electric cars are novel, yet inconvenient. Americans are not going to adapt to sitting at charging stations for 2 hours, nor will they settle for a lack of power. U.S. oil producers will not support any material shift to hydrogen, or corn, or recycled Twinkies, or whatever. While the Prius was perceived as small and sluggish, the Lexus (a Toyota brand) is neither, and proves that the underlying technology can appeal to the masses. Toyota is way ahead of the pack in hybrid technology and I believe the day will come when it will provide a significant competitive advantage.
Of course this post is not about hybrids at all, it is about identifying breakthrough technologies that can disrupt an industry. Often, fortunes are made by the purveyor of a technology, as well as others who create alliances or business that can feed off it.
There are entire cottage industries being built to support such technologies, including the myriad of developers creating apps for The App Exchange (SalesForce) and Apple App Store.
Will Apple beat Microsoft in business computing (the answer is already clear in consumer products)? Will cloud computing completely alter the technology landscape in ways we can’t even comprehend? Which mobile technologies will change the way we work and live?
What changes in health care technologies will revolutionize the way we care for the sick? What emerging technologies could reshape your industry? What new delivery systems will improve the way your customers do business (or consume products)? The answer will come based on who can create the best balance of trade-offs and win the beauty contest.
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Posted by Marc Emmer - President - Optimize Inc.